Refund policy

Right of withdrawal. As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

How to return an item. Email info@nordicsole.com with your order number within 14 days of delivery. We will confirm your return and send you the return address and instructions. Send the item back within 14 days of notifying us, unworn and in its original packaging where possible.

Condition of returned items. Please try footwear on indoors on a clean surface. Items should be returned unworn, with all labels and original packaging. You may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds. Once we have received and inspected your return, we refund the purchase price to your original payment method without undue delay, and no later than 14 days after receiving the goods. Return shipping costs are borne by the customer unless the item is faulty or we sent the wrong item.

Faulty or incorrect items. If an item arrives damaged, defective or is not what you ordered, contact us within 14 days of delivery with photos and we will arrange a replacement or a full refund, including shipping costs. Your statutory rights under EU and Lithuanian consumer law, including the two-year legal guarantee of conformity, are not affected.